1. Returns for Defective Products

At Cocobella (“we,” “our,” or “us”), we are committed to providing high-quality personalized name bags and baskets. We take great care in crafting each item to meet your expectations. However, if you receive a defective product, we will gladly assist you in resolving the issue.

2. Eligibility for Returns

2.1. We accept returns for defective products only.

2.2. To be eligible for a return, you must provide a video clearly demonstrating the defect within [insert number] days of receiving your order.

2.3. We do not accept returns for products that are not defective since all our products are customized to your specifications.

3. How to Initiate a Return

To initiate a return for a defective product, please follow these steps:

3.1. Contact our Customer Support Team at +91-9468477933 within 7 days of receiving your order.

3.2. Provide your order number, a brief description of the defect, and attach a clear video demonstrating the defect.

3.3. Our Customer Support Team will review your request and guide you through the return process if your claim is eligible.

4. Refund Process

4.1. If your return is approved, we will issue a refund to your original payment method.

4.2. Refunds may take 3-4 business days to process, depending on your payment provider.

4.3. Shipping costs are non-refundable.

5. Exclusions

5.1. We do not accept returns for products that are not defective. All our products are custom-made to your specifications, and we cannot resell personalized items.

5.2. We are not responsible for defects or damage caused by misuse, mishandling, or alterations made after delivery.

6. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support Team at +91-9468477933.

We strive to provide you with the best personalized name bags and baskets. If you receive a defective product, we are here to assist you promptly and ensure your satisfaction.

Thank you for choosing Cocobella. Your trust is important to us, and we appreciate your business.